Refund policy
Returns, replacements and refunds
You can return any Product to us for a refund or exchange, as long it is in its original packaging, in the same condition in which you received it and notified us in writing within 5 days of receipt.
You will be responsible for the cost of returning the Product back to us.
You will also be responsible for the possible risk of loss or damage to the Product incurred during the transit back to us. We recommend that you send the Product back to us by recorded delivery and that you have sufficient insurance to cover the value of the Product returned.
If the Product fails to be returned to us we cannot exchange it or refund any payment made.
All products that are unavailable for delivery will be refund without prior notice - they can be replaced by a similar only upon request / contact .
If you receive a Product which you consider is damaged then please contact us directly in order to arrange a replacement or refund.
We will require clear photographic evidence of the damaged Product. If possible, please sign for the Products as “DAMAGED ON RECEIPT”. Damages must be reported within 24 hours of receipt via email at info@tastegreece.co.uk
If you believe the Product you have received is defective please send the Product back to us for inspection within 5 days. We will examine the returned Product and will notify you of your refund (if any) via e-mail within a reasonable period of time. Products returned by you because of a defect which we have confirmed will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
You will also be responsible for the possible risk of loss or damage to the Product incurred during the transit back to us. We recommend that you send the Product back to us by recorded delivery and that you have sufficient insurance to cover the value of the Product returned. If the Product fails to be returned to us we cannot refund any payment made.
If you have received an email delivery dispatch confirmation, but you have not yet received your Product you need to notify us within 5 days. In this rare case that the Product was lost or stolen, we would need to investigate its whereabouts with our delivery partners and file a claim for the loss of the Products, before issuing any refunds.
If for any reason your delivery –including fresh items- delays and the courier service is responsible for that, then we investigate the case and we get back with a refund or replacement where eligible.
The above applies for frozen or refrigerated products which are shipped with packaging material appropriate for refrigerated or frozen items to reach you in the right temperature. If for any reason your receive the products in a condition that is not the appropriate, please take photos and we will investigate the issue and we will get back with a refund or replacement where eligible.
In any case of return that a refund is expected, we first receive the parcel back to make sure that the items are packed and safe to re-sale, this applies to ambient foods, drinks, chilled and frozen item that may be still in shape upon our reception.
Parcels declared lost form Courier Services
There maybe rare cases where a courier service declares a parcel as lost. In this case, we cannot take any responsibility of the courier's activity that led to a lost parcel, but we can help you approach the courier service and submit a claim for reimbursement. Some times the courier services do not reimburse 100% the value of the parcel.